We take your privacy seriously - here's the honest breakdown
Last Updated: November 4, 2025
Look, we get it - privacy policies can be a slog to read through. But here at Titan Crest Odyssey, we're committed to being straight with you about how we handle your personal information. This isn't some cookie-cutter legal document; it's our genuine effort to explain what happens with your data when you stay with us or interact with our services.
Located in beautiful Whistler, BC, we operate under Canadian privacy laws (PIPEDA, if you're curious about the acronyms). We're a luxury mountain resort, sure, but that doesn't mean we're gonna be shady about your info. Whether you're booking a suite with mountain views, unwinding at our spa, or planning a corporate retreat, we've got your back when it comes to privacy.
By using our website, making a reservation, or stepping foot on our property, you're agreeing to this policy. If something here doesn't sit right with you, let's talk - our contact info is at the bottom.
Alright, let's break down what info we actually gather from you:
When you book with us or create an account, we'll ask for the basics: your name, email address, phone number, and mailing address. If you're booking a room, we'll also need a government-issued ID upon check-in (standard hotel stuff, nothing weird).
To process your reservation and any services you use during your stay, we collect payment card details, billing address, and transaction history. Don't worry - we use secure payment processors, and we're not storing your full card numbers on our servers.
We keep track of your booking history, room preferences (like if you prefer a higher floor or need hypoallergenic pillows), dietary restrictions for our restaurants, and any special requests you've made. This helps us make your next visit even better.
When you reach out to us via email, phone, or chat, we keep those records. It's mainly so we can follow up properly and improve our service based on what guests actually tell us.
Like pretty much every website out there, we collect IP addresses, browser types, device info, and how you navigate through our site. We use this to make sure the site works properly and to understand what features people actually use.
We're not collecting your data just for kicks. Here's what we actually do with it:
Processing your reservations, managing your stay, coordinating spa appointments, arranging guided tours, and basically making sure everything you've booked actually happens.
Sending you booking confirmations, pre-arrival info, updates about your stay, and responding to your questions. We'll also send promotional emails if you've opted in (and you can opt out anytime).
Remembering your preferences so we can tailor your experience. If you always order the gluten-free options at our alpine restaurant, we'll make sure the kitchen knows.
Analyzing how guests use our facilities and website to make improvements. If nobody's using a particular feature, maybe we need to rethink it.
Protecting against fraud, ensuring the safety of our guests and staff, and complying with legal requirements (like having proper records for emergency situations).
Sending you deals, seasonal offers, and info about new experiences - but only if you've said it's cool. We're not gonna spam you.
Under Canadian privacy law (and because it's just the right thing to do), you've got several rights when it comes to your personal data:
You can ask us what personal info we have about you. We'll provide it in a readable format within 30 days (usually faster, but we're giving ourselves a buffer).
If we've got something wrong (like an old address or misspelled name), you can ask us to fix it. Just shoot us an email or call.
You can ask us to delete your personal info. We'll comply unless we've got a legitimate reason to keep it (like if you've got an upcoming reservation or we need it for tax purposes).
Don't want our promotional emails? No hard feelings - there's an unsubscribe link in every marketing email, or just tell us directly.
You can request a copy of your data in a commonly used format if you want to transfer it somewhere else.
To exercise any of these rights, just reach out to us at reservations@titancrestodyssey.info or call (604) 555-8742. We might need to verify your identity first (gotta make sure we're not giving your info to someone else).
We take security seriously - not just because we have to, but because it's the right thing to do. Here's what we've got in place:
We don't hang onto your data forever - that'd be creepy and unnecessary. Here's our general approach: